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Legal Framework & Your Account Rights

When you open an account with hanabet online, your account security and the privacy of your deposit and withdrawal records are at the centre of what we operate.

Account security verified at signupDANA, OVO, GoPay, QRIS payment flowData handling policies documentedWithdrawal verification process
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hanabet online Legal Framework & Your Account Rights
LEGAL SUPPORT CHANNELS

How to Reach Us on Policy & Account Issues

Email Support Send policy questions, account disputes, or data-access requests to our legal support inbox.
Live Chat Chat directly with our support team during lobby hours (08:00–23:00 WIB daily) for urgent…
Account Settings Review your account agreement, payment history, and data settings directly in your hanabet online…
HOW WE PROTECT YOU

Data, Security & Account Integrity Practices

Account Verification

We verify your identity using government-issued ID at signup. This protects your wallet and ensures only you can request withdrawals or change payment methods.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Payment processing flows through encrypted partner channels; we retain only confirmation receipts.

Session & Login Security

Your login credentials are encrypted end-to-end. We log out idle sessions after 30 minutes on mobile and 60 minutes on desktop to prevent unauthorized access.

Withdrawal Verification

All withdrawal requests undergo verification—we confirm your identity and match the destination account to the one linked during signup before funds leave.

Cookies & Tracking

We use cookies to remember your login state and language preference. You can disable non-essential cookies in your browser; essential cookies keep your account secure.

Your Data Rights

You have the right to request your data, correct inaccurate information, or ask for deletion where local law permits. Submit requests via Settings > Data & Privacy, or email support.

Your Policy & Account Security FAQs

Your account data, deposit and withdrawal records are stored on secure servers in regions where we operate. We retain account records for the duration of your account plus a legal minimum period post-closure. You can request a copy of your data at any time via your account settings or support email.

We do not store your full payment credentials. Only a transaction receipt and destination account identifier are retained. Your payment details stay with the DANA, OVO, GoPay or QRIS partner; encryption protects every step between your device and the payment processor.

Yes. You can update your email, phone, and linked payment account in Settings. To close your account permanently, contact support with your account ID; we'll process closure within 48 hours and retain records only as required by law.

Yes. Every withdrawal request is manually checked: we confirm your identity, verify the destination account matches your signup record, and audit the amount against your balance. Only then does the withdrawal proceed to your bank partner.

If you report unauthorized activity, we freeze your account immediately, review the disputed transactions, and work with our payment partners to investigate. We'll restore funds where fraud is confirmed. Report breaches to support within 24 hours for fastest resolution.

Email our policy team at [email protected], or use live chat during lobby hours (08:00–23:00 WIB). You can also access a full copy of our terms in your account under Settings > Legal & Privacy.

You agree to our full terms of service, which cover account eligibility, withdrawal rules, deposit terms, and our privacy practices. We'll email you a complete copy at signup; you can always download it again from Settings. Where local law permits, access depends on your region's regulations.

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