Reference

How hanabet online Protects Your Privacy

We keep your account details, payment information and betting history private and secure. When you deposit via DANA, OVO, GoPay or QRIS, we encrypt every transaction.

Encrypted deposits and withdrawalsYour data stays in your controlClear contact paths for requests
hanabet online How hanabet online Protects Your Privacy
REACH OUT ANYTIME

How to Contact Us About Your Data

We offer multiple channels so you can ask about your privacy, request data access or report a concern.

Live Chat Open the chat bubble in the bottom right of your account lobby and ask…
Email Support Send your request to [email protected] with your account email and username.
Phone (Indonesia) Call our Indonesia support line during business hours (Mon–Fri, 09:00–17:00 Jakarta time) to discuss…
HOW WE SAFEGUARD

What We Do to Keep Your Data Safe

hanabet online uses industry-standard encryption on every login, deposit and withdrawal so your account stays private.

Encryption & Security

All logins, DANA, OVO, GoPay and QRIS transactions are encrypted with 256-bit SSL so no one else can see your payment details or account balance.

Identity Verification

We ask you to confirm your identity before we update your withdrawal address or linked payment method, so fraudsters cannot redirect your payouts.

Cookie Management

We use cookies to keep you logged in and remember your settings. You can turn most of them off in your browser without losing access to the lobby.

Data Retention

We keep your account data while you play. After you close your account, we retain it for 90 days unless legal holds or fraud investigations require longer storage.

Request Your Data

Email [email protected] to ask for a copy of everything we hold about you — account details, betting history, payment records — within 14 days.

Update or Delete

You can update your email, phone or address in account settings anytime. To request deletion where local law permits, contact our support team for guidance.

Privacy Questions You Ask

Read the answers below to understand how we handle your data, what rights you have, and how to get in touch if something changes or you want to review your information.

We keep your account and betting history for 90 days after closure so we can settle any pending payouts or address disputes. After that, we delete it unless legal holds or fraud investigations require us to keep it longer. You can request earlier deletion where local law permits.

Yes. Email [email protected] with your account email and request a full data export. We compile your account details, betting logs, payment history and device records into a file and send it to you within 14 days.

We share only the minimum data needed to process your deposit or withdrawal — your account ID and transaction amount. Payment providers do not see your full account history or betting data. We never sell your information to third parties.

Every transaction is encrypted with SSL security so no one can intercept your payment information. We don't store your full payment credentials on our servers — payment processors handle that securely. Your withdrawal address is verified before we send any payout.

Cookies are small files that help us keep you logged in and remember your language preference. You can disable most cookies in your browser settings without losing access to the lobby, though some session cookies may be needed to play.

Contact us immediately via live chat or email [email protected]. We'll review login history, verify your identity and reset your password if needed. If we spot unauthorized activity, we'll block it and work with you to secure your account.

Yes. For detailed privacy concerns, email [email protected] with the subject line 'Privacy Request' and mention you'd like to speak with our data team. We'll respond within 24 hours with next steps and a direct contact if needed.